Your guide to working with ALINA SUPER HANDYMAN LTD

Welcome to ALINA SUPER HANDYMAN LTD, where we're committed to clear communication and exceptional service. These terms and conditions are designed to provide a transparent overview of our services, ensuring a smooth and successful partnership for everyone involved. Together, we can achieve great things for your home or business in London.

Your role in our success

To ensure our work goes smoothly and effectively, we require a few key actions and pieces of information from our valued customers. This partnership approach helps us deliver the best possible service, every time.

1. definitions

“We”, “Us”, “Our” refer to ALINA'S SUPER HANDYMAN LTD, the company providing handyman and van removal services.
“Customer” refers to the client requesting services.

2. scope of work

All work is carried out based on the description agreed prior to commencement.
Any additional work requested during or after the service will be treated as extra work and charged accordingly.

3. quotations & pricing

Quotes are based on the information provided by the customer/handyman during the property visit.
If the scope changes, the price may be adjusted.
All prices are subject to site conditions and accessibility.

Booking, changes & your responsibilities

Booking our services is straightforward, and we understand that sometimes plans change. Here's how we handle appointments, along with your important responsibilities to help us serve you better.

 

4. Call-Out Fee & Deposits

Missed Appointments & Cancellations
If the customer cancels with less than 24 hours’ notice, or fails to provide access at the agreed time, a full call-out fee will be charged.

A call-out fee may be charged for attending the property. This fee covers:

  • Travel time and transportation costs

  • Initial inspection and assessment of the issue

  • Basic advice and diagnosis provided on site

The call-out fee does not include the cost of labour, repairs, or materials unless otherwise agreed.

Following the handyman’s visit, a quotation will be provided for any required work. No additional work will be carried out without customer approval.


DEPOSITS  may be required for larger jobs or materials.
Deposits are non-refundable once work has started or materials are purchased.

5. Customer responsibilities

The customer agrees to:
Provide accurate information about the job.
Ensure safe and suitable working conditions.
Provide access to the property at the agreed time.
Provide plans, measurements, or layout details where required/ be prepared with the floor plan.
Failure to do so may result in delays or additional charges.

Addressing concerns & ensuring satisfaction

We strive for excellence in every task. However, should an issue arise, we have a clear process to address your concerns and ensure a satisfactory resolution. Your peace of mind is important to us, as "We are together" in maintaining your property.

6. nature of handyman services

Handyman services are intended for minor repairs and maintenance only.
We are not responsible for:
Pre-existing issues.
Hidden defects.
Poor previous workmanship.
Structural or specialist trade problems.
Where necessary, we may recommend a specialist contractor.

7. follow-up visits & repairs

If an issue arises directly from our work:
We will offer up to 2 return visits to assess and address the issue.
These visits must relate to the original work and be reported within a reasonable time.
After this:
Any further visits will be chargeable.
Repeated minor issues or maintenance are not included.

8. Minor Damage & Property Condition

We carry out all work with reasonable care and skill. However, we are not liable for minor or unavoidable damage caused by:

  • Fragile, worn, or aged materials

  • Pre-existing conditions

  • Hidden defects

Where work has been completed with reasonable care, such minor issues remain the customer’s responsibility.

9. Completion & Payment

  • Payment is due upon completion unless otherwise agreed

  • Once payment is made, the work is considered completed and accepted

  • Any further requests will be treated as a new job

10. Cancellations

  • Cancellations must be made with reasonable notice

  • Late cancellations may be subject to a call-out charge

11. Liability

We will carry out services with reasonable care and skill.
Our liability is limited to the value of the work carried out.

We are not liable for:

  • Indirect or consequential losses

  • Delays caused by circumstances beyond our control

12. Complaints Procedure

If you are not satisfied, please contact us directly.
We will aim to resolve all issues promptly and fairly.

13. Legal Rights

Nothing in these Terms & Conditions affects your statutory rights under the Consumer Rights Act 2015.

 

By booking our services, the customer agrees to these Terms & Conditions, including allowing a reasonable opportunity (up to two visits) to resolve any issues before further action is taken.